Table of Contents

• 1. Introduction and Definitions

• 2. Nature of the Service

• 3. Website Use

• 4. Information, Images and Prices

• 5. Booking Process

• 6. Payments

• 7. Cancellation, Changes and Refunds

• 8. Custom and Personalized Services

• 9. Luxury Cars

• 10. Yachts and Marine Services

• 11. Properties, Apartments, Villas and Hotels

• 12. Attractions and Experiences

• 13. Kosher Dining and Food Services

• 14. Insurance, Health and Safety

• 15. Passports, Visas and Documents

• 16. Force Majeure and Exceptional Events

• 17. Company Responsibility and Supplier Liability

• 18. AI Concierge and Automated Recommendations

• 19. WhatsApp, Contact and Marketing Communications

• 20. Privacy Policy

• 21. Cookies, Analytics and Advertising

• 22. Data Security

• 23. User Rights and Deletion Requests

• 24. Intellectual Property

• 25. Reviews and User Content

• 26. Limitation of Liability

• 27. Changes to the Website and Policy

• 28. Governing Law and Jurisdiction

• 29. Contact Details

• 30. Short Cancellation Policy for Website Display

• 31. Short Privacy Policy for Website Display

 

1. Introduction and Definitions

Welcome to AllIndubai, a premium Dubai concierge, planning and booking platform offering access to luxury cars, private yachts, apartments, villas, hotels, attractions, experiences, dining, kosher food services, room decoration, family services, transfers, chauffeurs, customized packages and AI-assisted trip planning.

The website is operated by ____________________, company / business registration number ____________________, address ____________________, email ____________________, telephone / WhatsApp ____________________.

By using the website, browsing listings, creating an account, adding items to My Dubai Plan, sending a request, contacting us through WhatsApp or making a booking request, you confirm that you have read, understood and agreed to these Terms of Use, Booking Policy, Cancellation Policy and Privacy Policy.

In this document, “Website” means the AllIndubai website, app, forms, digital tools, AI tools, booking request systems and all related online services. “Company”, “we”, “us” or “our” means the operator of AllIndubai. “User”, “client” or “customer” means any person using the Website or requesting services. “Supplier” means any third-party provider of a car, yacht, property, hotel, attraction, restaurant, chef, driver, guide, photographer, event service or other service. “Service” means any product or service displayed, requested or arranged through the Website. “My Dubai Plan” means the personal trip-planning tool that allows users to save services, estimate prices and send a complete request to the concierge team.

2. Nature of the Service

AllIndubai is a concierge, planning and request platform. The Company helps customers discover options, compare services, build a Dubai plan, send requests and coordinate with selected suppliers.

Unless clearly stated otherwise in writing, AllIndubai is not the direct operator of attractions, not the owner of cars, not the owner of yachts, not the owner of private properties and not the direct provider of most third-party services. Services are provided by independent suppliers and are subject to the terms, availability, safety requirements and cancellation policies of those suppliers.

The Company may assist with selecting options, checking availability, obtaining quotes, coordinating bookings, forwarding special requests and supporting communication, but final availability, pricing and approval depend on the relevant supplier.

3. Website Use

The Website may be used for lawful personal, travel or legitimate business purposes only. Users may not misuse the Website, copy content without permission, attempt unauthorized access, interfere with technical systems, impersonate another person or submit false information.

Browsing is generally available to all users. However, submitting booking requests, making payments or entering a binding arrangement is intended for users aged 18 or older, or through a parent or legal guardian.

Users must provide accurate, complete and current information. Incorrect information may cause delays, cancellation, inability to provide service or additional charges from suppliers.

4. Information, Images and Prices

The Company makes reasonable efforts to display accurate and high-quality information. However, information may include supplier-provided content, illustrative images, starting prices, estimated availability, seasonal conditions and details that may change from time to time.

Images, videos, descriptions, specifications, opening hours, availability and prices are provided for general information and illustration unless confirmed in writing as part of a specific booking confirmation.

Prices displayed on the Website may be starting prices or estimated prices. Final pricing may vary based on date, season, supplier availability, number of guests, duration, add-ons, pickup location, delivery location, security deposit, taxes, service fees, currency exchange rates and special requests.

5. Booking Process

Users may select services, save them to My Dubai Plan, submit a booking request through the Website, contact the concierge team via WhatsApp or use the AI Concierge for preliminary planning.

After a request is received, the Company or its representative may check availability, supplier conditions and pricing. A booking is confirmed only after the customer receives written confirmation from the Company or the relevant supplier and, where required, after full payment or a deposit has been received.

Until final written confirmation is issued, a customer request should not be considered a confirmed booking.

The customer must review booking details immediately after receiving confirmation, including date, time, number of guests, pickup location, service details, add-ons, required documents and cancellation terms.

6. Payments

Payments may be made through the Website, bank transfer, credit card, payment link, WhatsApp payment process, direct supplier payment or another approved method.

In some cases, the Company may collect payment on behalf of a supplier. In other cases, the customer may pay the supplier directly.

Certain services may require full advance payment, deposit, security deposit, card authorization or additional payment commitment. These requirements will be communicated where applicable before confirmation.

Failure to pay on time may result in cancellation of the request or booking without an obligation to preserve the quoted price or availability.

7. Cancellation, Changes and Refunds

Cancellation and change policies vary by service and supplier. Luxury cars, yachts, properties, hotels, attractions, tickets, private dining, room decoration, drivers, packages and custom services may each have different cancellation rules.

A cancellation or change request must be submitted in writing by WhatsApp or email. Sending a message does not complete the cancellation until written confirmation is received.

If a request has not yet been confirmed by a supplier and no payment has been made, the Company will try to cancel it without charge where possible.

If a booking has already been confirmed, any cancellation, refund or change is subject to supplier terms and may include cancellation fees, handling fees, payment processing fees, currency differences, service fees and third-party costs.

No-shows, late arrival, incorrect information, failure to meet age requirements, license requirements, identification requirements, health requirements, dress code or safety rules may be treated as a customer cancellation without refund.

8. Custom and Personalized Services

Services such as room decoration, proposals, birthdays, private events, private chefs, kosher meals, private yachts, drivers, photographers, villas, VIP packages and special arrangements may be personalized.

Personalized services may become non-refundable after preparation begins, materials are purchased, a supplier is reserved or payment is made to a third party.

9. Luxury Cars

Luxury car rentals are subject to supplier terms, including minimum driver age, valid driving license, international license where required, passport, credit card or security deposit, insurance conditions, mileage limits, delivery fees, collection fees and additional charges.

The customer is responsible for ensuring that all supplier requirements are met before the booking. Failure to meet these requirements may result in cancellation without refund.

10. Yachts and Marine Services

Yacht bookings are subject to weather, sea conditions, marina permissions, crew availability, safety rules and supplier terms.

The supplier or captain may change the route, delay the trip, shorten the activity or cancel the service for safety or regulatory reasons. The Company will assist the customer in communicating with the supplier but is not responsible for professional decisions made by the captain, marina or authorities.

11. Properties, Apartments, Villas and Hotels

Property availability displayed on the Website is not a guarantee of availability. Every stay is subject to approval by the property owner, hotel, host or management company.

Requirements may include security deposit, identification documents, minimum stay, house rules, no-party rules, guest limits, check-in and check-out times, cleaning fees and service fees.

For privacy and security reasons, the exact address of private properties may be provided only after booking approval.

12. Attractions and Experiences

Attractions and experiences are subject to supplier terms, weather conditions, availability, age limits, health restrictions, safety rules, weight or height limits, documentation requirements, arrival times and operating hours.

The customer is responsible for reading the experience details before booking and arriving on time. Late arrival may result in loss of participation without refund.

13. Kosher Dining and Food Services

Kosher dining, private chefs, Shabbat meals, deliveries, restaurants and special meals are subject to supplier availability, kosher certification level, preparation limitations and supplier conditions.

Customers must notify the Company in advance of allergies, sensitivities, dietary restrictions or medical requirements. The Company is not a medical provider and is not responsible for harm resulting from incomplete or inaccurate information provided by the customer.

14. Insurance, Health and Safety

Customers and participants are responsible for purchasing appropriate travel insurance, including medical coverage, luggage, cancellations, adventure activities, marine activities, driving, desert activities or any other relevant coverage.

The Company does not insure customers and is not responsible for verifying insurance coverage.

Some activities involve risk. Customers are responsible for ensuring that each activity is suitable for their health, physical condition and the health and condition of all participants.

15. Passports, Visas and Documents

Customers are responsible for ensuring that they and all participants hold valid passports, visas where required, entry permissions, driving licenses, health certificates, identification documents and any other document required by authorities or suppliers.

The Company is not responsible for refused entry, refusal of service, fines, delays or costs caused by failure to meet these requirements.

16. Force Majeure and Exceptional Events

Services may be changed or cancelled due to weather, traffic, technical faults, supplier decisions, government instructions, site closures, opening-hour changes, security events, pandemics, wars, strikes, transportation failures or circumstances beyond the Company’s control.

In such cases, the Company will try to assist with alternatives, rescheduling or supplier communication, but does not guarantee compensation, refund or a specific outcome beyond supplier terms and applicable law.

17. Company Responsibility and Supplier Liability

The Company acts as a concierge and coordination platform between customers and suppliers. The Company is not responsible for acts or omissions of suppliers, service quality, delays, accidents, injuries, illness, loss, damage, cancellations, changes or customer dissatisfaction caused by third-party services.

In any dispute between a customer and a supplier, the Company may assist at its discretion. Such assistance does not constitute acceptance of liability by the Company.

18. AI Concierge and Automated Recommendations

The Website may include AI tools for itinerary planning, recommendations, natural-language search, budget estimation, My Dubai Plan creation and personalized suggestions.

AI outputs are general recommendations only. They do not guarantee availability, final pricing, suitability, legal compliance, medical advice, safety, professional advice or booking confirmation.

Customers are responsible for reviewing AI recommendations, confirming details with a human representative and understanding that all actual bookings are subject to supplier approval and service terms.

19. WhatsApp, Contact and Marketing Communications

By submitting details through the Website, contacting AllIndubai through WhatsApp or sending a booking request, the customer authorizes the Company to contact them for handling the request, providing information, sending service updates, coordinating bookings and customer support.

If the customer consents to marketing communications, the Company may send offers, updates and promotional content, subject to applicable law. Customers may request removal from marketing communications at any time.

20. Privacy Policy

The Company respects user privacy. Information collected may include name, phone number, email address, travel dates, number of guests, budget, preferences, saved items, special requests, IP address, device type, activity on the Website, cookies and technical data.

Information may be used for handling requests and bookings, contacting customers, providing recommendations, operating My Dubai Plan, operating AI Concierge, improving the Website, analytics, customer support, security, fraud prevention, legal compliance, accounting and marketing where permitted by law.

Information may be shared with suppliers, service providers, payment processors, hosting providers, CRM systems, email systems, analytics providers, advertising systems, professional advisers and authorities where required for service provision or legal compliance.

The Company will not sell personal information to third parties in a manner unrelated to providing services or operating the Website.

21. Cookies, Analytics and Advertising

The Website may use cookies, pixels and analytics tools to operate the Website, remember preferences, analyze usage, improve service, personalize content, measure campaigns and support advertising.

Users may change cookie settings in their browser. Blocking cookies may affect certain Website functions.

22. Data Security

The Company will take reasonable and accepted measures to protect personal information. However, no internet-connected system is completely immune from unauthorized access, faults or misuse.

Users are responsible for protecting their login details and notifying the Company of suspected unauthorized use.

23. User Rights and Deletion Requests

Users may contact the Company to request access, correction or deletion of personal information, subject to applicable law and legitimate business, accounting, legal or security requirements.

Requests may be sent to: ____________________. Some information may be retained after a deletion request where required for legal compliance, accounting, dispute management, fraud prevention or protection of Company rights.

24. Intellectual Property

All intellectual property rights in the Website, including the AllIndubai brand name, design, text, layout, logo, images, code, databases, interface, user experience, graphics and videos, belong to the Company or to third parties who have permitted their use.

Users may not copy, distribute, reproduce, publish, sell, reverse-engineer, commercially use or create derivative works from the Website or its content without prior written permission.

25. Reviews and User Content

If a user submits a review, photo, video, recommendation or other content, the user confirms that they have the right to provide that content and that it does not violate third-party rights.

The Company may use submitted content for publication, marketing and review display, subject to user consent and applicable law.

26. Limitation of Liability

To the maximum extent permitted by law, the Company’s liability for any claim related to the Website or a service shall be limited to the amount actually paid to the Company for the specific service giving rise to the claim.

The Company shall not be liable for indirect damages, loss of profit, loss of enjoyment, emotional distress, loss of time, incidental expenses or consequential damages.

27. Changes to the Website and Policy

The Company may update the Website, services, prices, content, policies and these terms from time to time. The version published on the Website at the time of use or booking shall apply unless otherwise agreed in writing.

28. Governing Law and Jurisdiction

These terms shall be governed by the laws of ____________________, unless a separate written agreement states otherwise. Exclusive jurisdiction shall be given to the competent courts of ____________________.

29. Contact Details

For questions, booking changes, cancellations, privacy requests or data deletion requests, please contact:

Company Name: ____________________

Email: ____________________

Phone / WhatsApp: ____________________

Address: ____________________

 

30. Short Cancellation Policy for Website Display

• Every booking is subject to the cancellation policy of the relevant supplier.

• If a request has not yet been confirmed with the supplier, we will try to cancel it without charge where possible.

• After supplier confirmation, cancellations or changes may be subject to cancellation fees, handling fees, payment fees and third-party costs.

• No-show, late arrival or failure to meet service requirements may result in full charge.

• Cancellation requests must be sent in writing and confirmed in writing.

• Custom or personalized services may be non-refundable after preparation has started.

• Travel insurance is strongly recommended.

31. Short Privacy Policy for Website Display

We collect information provided by users and technical information needed to operate the Website, process requests, personalize recommendations, manage My Dubai Plan, operate the AI Concierge, improve user experience, provide customer support, protect security and comply with legal obligations. Information may be shared with suppliers and service providers only where needed to provide the requested services. Users may contact us to request access, correction or deletion of their personal information, subject to applicable law.